Trapped in the algorithm

This documentary video is inspired by an article that explores the food delivery situation in China. The algorithm is forcing the rider to be more efficient, the customer is also expecting a faster service especially in China, a country with a well-developed delivery industry. But most of the time the reason for riders to be late is that the restaurant can’t get the food out on time, traffic or other factors that don’t relate to the riders. Now one of the companies gives a solution that the customer will have a choice to say that they would like to wait 5/10 min longer however companies should intervene or improve algorithms to give riders legal rights and safe trips, but should not transfer the responsibility to consumers. link to the article - https://baijiahao.baidu.com/s?id=1677231323622016633&wfr=spider&for=pc